Stretch Network Hub

365Plus1 Stretch Network Status

All Stretch Partners Are Operating Correctly

Ex: All Stretch Partner Networks are operating within reasonable operation quotas. 

Updated by: The Stretch Networks Team

The 365 Internet CDN is Transitioning to a New Location

Status: On Going
Concern: Low
Ex: 365Plus1 is committed to providing our customers with the best technology available, we are currently preforming many upgrades to our Content Delivery Network. You many experience missing media for a short time. Check back here for status updates.
Updated by: 365Internet Server Master

All Stretch Hosts are Working

Ex: All Stretch hosts are performing within guidelines. If you are having trouble with your Stretch Host please contact  stretchsupport@365plus1.ca
Updated by: The Stretch Networks Team

Ten-Net is Online

Ex: The Thirteen Secure Network powered by Stretch is fully operational.
Updated by: Thirteen Security Network Manager

My365 Is Working Properly

Ex: All clients should be able to access the full My365 panel.
Updated by: 365Internet Customer Care

The My DevBox Service Has Ended

Status: Indefinite
Conern: None
Ex: 365Plus1 has discontinued the My DevBox service effective February 2nd, 2019. Please access your control panel at my.365plus1.ca
Updated by: 365Internet Customer Care

Incident History

July 28, 2019
Google Cloud is Currently Experiencing a Major Outage
Reduction 
Identified: 9:28 AM EST
Our partner network Google Cloud experienced a complete service outage. All Stretch clients were migrated to zone redundancy. 
Resolved: 06:12 PM EST
Google was able to identify and resolve the issue, Stretch clients will begin to migrate back shortly.
May 27, 2019
All Stretch Clients Are Running Paring Compatibility Mode
Issue
Identified: 01:19 AM EST
Our partner network Google Cloud experienced a service reduction. All Stretch clients were migrated to zone redundancy.
Resolved: 07:32 AM EST
Google was able to identify and resolve the issue, Stretch clients will begin to migrate back shortly.
May 2, 2019
Ten-Net Maintenance
Scheduled Maintenance
Identified: 11:47 PM EST
The Ten-Net network went down for scheduled maintenance for 3 hours. This was a result of Ten-Net switching from 365Plus1 servers to Thirteen’s secure network powered by Stretch.  
Resolved: 1:30 AM EST
The Ten-Net transfer has completed ahead of schedule, all systems operational.   
March 17, 2019
Stretch Zone 2 CDN Failure
Reduction 
Identified: 9:57 AM EST
Our CDN partner for Stretch Zone 2, CloudFlare, is currently rerouting traffic away from Canadian servers. Your Stretch client should automatically adjust CDN traffic to our Zone 1 partner, Amazon CloudFront.
Resolved: 6:34 PM EST
CloudFlare has resumed normal traffic flow, your Stretch client should automatically revert to the proper paring once the CloudFlare network meets Stretch performance guidelines. 

Report A Problem

We at 365Plus1 take quality very seriously, if you are experiencing issues with your Stretch or 365Internet please let us know. If you think your Stretch Host is not meeting expectations, report it below. For 365Internet subscribers, you can always contact your 365 adviser and make them aware of your issue. 

Stretch Networks

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