Contact Us

For 365Plus1, DevBox and Thirteen Canada products.

What can we help with?

365Plus1 Support

For support with any Tenuki Edition product please open a support ticket inside your My365 client panel or your official re sellers support. If you can’t access your account, please contact My365 support.

For support with your Tenuki special version, contact your sales representative from Shop365 or 365Plus1 Enterprise Sales. If you don’t have this information please fill out a general inquiry form here.

Most issues with Thirteen Ten-Net can’t be resolved by you or your local admin. Check the server status for Ten-Net. If the problem persists please fill out a general inquiry form here.

If you can’t access you 365Internet or My365 account you will need to  complete a general inquiry form here. If you would like to report a problem with My365 please travel to MyIssueReporting 

Unfortunately, support for DevBox WebTouch officially ended in December 2018. If you purchased extended support from 365 Enterprise Sales please contact your representative. 

DevBox Support

Please contact DevBox general support at support@devbox.365plus1.ca

Software updates for UIX ended in December 2018 and all Stasis products have been discontinued. We can still lend a hand but no longer have access to advanced troubleshooting tools, results may vary. Drop us a line at carnsysoftware@365plus1.ca

Most issues with Tenuki Ten-Net can’t be resolved by you or your local admin. Check the server status for Ten-Net. If the problem persists please contact DevBox legacy support at legacysupport@devbox.365plus1.ca

My DevBox has been discontinued as of February 2, 2019. No support is available. 

Unfortunately, support for Carnsy WebTouch officially ended in November 2018. No support is available. 

365Plus1 Sales

Before contacting sales, make sure you have a plan in mind. If you aren’t sure, have some information ready about yourself or business so we can understand what your use case for 365Internet is. Open 9:00am till 5:00 PM EST. 365internet@shop.365plus1.ca

The friendly staff are ready to help you with making your Tenuki or Stretch service. Many payment options are available. contact@shop.365plus1.ca

The friendly staff are ready to help you with making your Tenuki Enterprise or Stretch Corporate service. Please have all data on your companies needs. sales@enterprise.365plus1.ca